COVID-19 UPDATE

COVID-19 POLICY

Twisted Coil Vapes is taking precautions during these trying times. The policies we follow are as follows:

  • Two (2) Customers in the store at one time
  • Masks or face coverings are mandatory
  • Sanitize your hands upon entry
  • We are unable to handle your devices
  • Sampling stations have been disabled
Please have patience as we all work together to keep everyone safe.

 

SHIPPING VIA CANADA POST:

Online shopping has always been available and we will still get packages out while the world resets itself. To help offset the inconvenience we have adjusted our shipping rates. If you have signed up for our rewards system, you can still log in and collect/redeem points from our website. 

When shopping online please be aware that we expect to have processing delays and can not promise same day shipping, but we will be doing our very best. Canada Post is also backlogged and experiencing shipping delays. They will not be honouring any shipping guarantee. This is out of our control so please have patience.

Canada Post has implemented their own policies during this pandemic and so any Age of majority purchases requiring a signature may receive a pick up card in the regular mail, you can also log in to your account for up to date tracking information. You will be required to pick up your package at the Canada Post outlet listed on your notice.