Payment and Shipping Options

SHIPPING VIA CANADA POST DURING COVID-19

Online shopping has always been available and we will still get packages out while the world resets itself. To help offset the inconvenience we have adjusted our shipping rates. If you have signed up for our rewards system, you can still log in and collect/redeem points from our website. 

When shopping online please be aware that we expect to have processing delays and can not promise same day shipping, but we will be doing our very best. Canada Post is also backlogged and experiencing shipping delays. They will not be honouring any shipping guarantee. This is out of our control so please have patience.

Canada Post has implemented their own policies during this pandemic and so any Age of majority purchases requiring a signature may receive a pick up card in the regular mail, you can also log in to your account for up to date tracking information. You will be required to pick up your package at the Canada Post outlet listed on your notice. 

PAYMENT OPTIONS

Credit Cards:
  • VISA
  • MASTERCARD

Electronic Money Transfer:

To send payment using Electronic Money Transfer please follow these directions:

***EMT Payments must be received and confirmed within 24 hours or the order will be cancelled.***

1) Log-in to your online banking account with your financial institution.

2) Choose to send money using Email money transfer(E-transfer - EMT).

3) Add payments@twistedcoilvapes.ca as the recipient.

4) Add your order number as a comment to simplify and expedite processing of your order.

5) Send payment.

Auto deposit has been set up for this email. No other action is required. 

  

Typographical Errors

In the event that a Twisted Coil Vapes product is mistakenly listed at an incorrect price, Twisted Coil Vapes reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Twisted Coil Vapes reserves the right to refuse or cancel any such orders whether or not the order has been confirmed. If you have already sent payment, we will cancel your order and your funds will be returned.

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SHIPPING OPTIONS
 
 We use Expedited Canada Post for delivery, we charge a standard $7 shipping fee for delivery within Canada on orders under $60

If your order is over $60 (before taxes) you will receive free shipping
 
PLEASE NOTE: IF YOU HAVE NOT RECEIVED CONFIRMATION EMAIL OF YOUR ORDER OR YOUR PAYMENT CHECK JUNK FOLDERS ON YOUR EMAIL AND MARK AS SAFE.
DELIVERY ADDRESS
Please ensure you confirm you have the right shipping address on your order. Twisted Coil Vapes will not be held responsible for undeliverable packages in the event that the delivery address you provided is incorrect. No refunds will be made and you may be charged for return shipping.